At Apnab2bmart.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return eligible items in accordance with the following policy:
- Eligibility: To be eligible for a return, items must be unused, undamaged, and in their original packaging. Returns are accepted within 3 days from the date of delivery.
- Non-Returnable Items: The following items are not eligible for return:
- Customized or personalized products
- Graphic Card
- Refurbished Products
- CPU Paste or Liquid Product
- Items that have been used, damaged, or altered by the customer
- Return Process:
- Contact our customer service team at hi@apnab2bmart.com to initiate a return request. Please provide your order number and details of the item(s) you wish to return.
- Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the item(s).
- Pack the item(s) securely in their original packaging and include any accessories or documentation that were included with the original shipment.
- Ship the item(s) back to us using a trackable shipping method. The cost of return shipping will be the responsibility of the customer, unless the return is due to our error or a defective product.
- Once we receive the returned item(s), we will inspect them to ensure they meet the eligibility criteria. If approved, we will process a refund to the original method of payment within 5 business days.
- Refunds: Refunds will be issued for the cost of the returned item(s) less any applicable restocking fees, shipping fees, or discounts. Original shipping charges are non-refundable.
- Damaged or Defective Items: If you receive an item that is damaged, defective, or incorrect, please contact us immediately to arrange for a replacement or refund. We may require photo evidence of the damage or defect before processing a replacement or refund.
- Cancellation Policy: Orders may be cancelled within 1 hours of placement, provided they have not yet been shipped. Once an order has been shipped, it is subject to our standard return policy.
- Exchanges: We do not offer exchanges at this time. If you would like a different item, you may return the original item for a refund and place a new order for the desired item.
- Contact Us: If you have any questions or concerns about our return policy, please contact our customer service team at hi@apnab2bmart.com
Feel free to customize this return policy to fit the specific needs and requirements of Apnab2bmart.com. It’s important to ensure clarity and transparency to customers regarding the return process and eligibility criteria.